Privacy Policy
The Japanese language version of this Privacy Policy is the original and will prevail over any other translated versions issued by us.
This Privacy Policy will apply to customers, business partners, shareholders, applicants, employees and other parties related to our business activities (collectively, "Customers" or "you") accessing or using our services, products, apps, websites or the like (collectively, "Services"). Any provision provided individually ("Individual Provision") for handling of personal information on Services, will apply in addition to the provision hereof. If any conflict or legal violation arises between details hereof and those of any such Individual Provision, the details of the Individual Provision shall prevail.
In addition, any handling of personal information concerning any third party's services, products, apps, websites or the like, will be beyond the scope of application hereof.
We will comply with the Personal Information Protection Act including other related laws/ordinances and guidelines for any handling, including collection and use of personal information.
We will collect personal information through appropriate procedures to the extent necessary to perform operations considering business details and size; details of personal information to be collected are as follows:
All or part of the personal information listed above are necessary for us to receive from you to perform our obligations under contracts for Services, or perform our operations for legitimate interests; otherwise, you may not be able to access all or part of the Services.
Furthermore, there are cases when we obtain all or part of the personal information listed above from a copy of register, a government publication, etc. and other lawful methods.
We may automatically collect all or part of the information listed above when you visit our website or enter information into our web forms or use Services. We collect such personal information, to perform our obligations under contracts Services, to perform our operations for legitimate interests, or based on your prior consent. You may withdraw your consent at any time.
We also use cookies for such purposes as improving the convenience of use and assessing the status of use; in addition, we may use third-party services including, but not limited to, Google Analytics depending on Services. You may choose whether to or not to use cookies; however, choosing not to do so may deprive you of access to some features. Please refer to our Cookie Policy for more information on cookies.
We will gather, use, supply personal information and retained personal data within the scope of the following purposes: and will not handle personal information and retained personal data beyond those purposes of use. We will implement measures for such end.
< Personal Information related to customers and the people involved our business activity >
(a) Plan, propose, develop, provide and improve Services;
(b) Identify/contact you for various procedures;
(c) Bill/process for Services;
(d) Communicate necessary information including important information on Services;
(e) Respond to questions, requests or the like;
(f) Implement questionnaires or the like to improve the quality of Services;
(g) Inform you about our and/or our business partners' products, services, various events, campaigns or the like;
(h) Deliver advertising information; and
(i) Provide customized Services for you.
< Personal Information related to business partners >
(a) Communicate and negotiate in connection with business transactions;
(b) Manage our business partners' information; and
(c) Process the payment.
< Personal Information related to shareholders >
(a) Exercise rights or fulfill obligations based on applicable laws;
(b) Extend facilities as a stock-issuing company to those in the position of being shareholders;
(c) Take measures to facilitate smooth relations between the Company and our shareholders; and
(d) Manage shareholder affairs, such as making shareholder data in accordance with applicable laws.
< Personal Information related to applicants >
(a) Implement recruitment activities, such as notice of selection and providing information; and
(b) Take statistics and make documentations or the like.
< Personal Information related to employees, including employees' families and retired employees >
(a) Implement personnel management, such as payment of remuneration;
(b) Provide employee benefit services and health and safety management;
(c) Implement education and training for employee;
(d) Implement business and emergency contact; and
(e) Implement advertising activities.
6.1 We may disclose collected personal information to the following third parties when sharing it among our Group Companies, outsourcing it to our subcontractors (service providers) or when required by provisions of laws/ordinances to disclose it to public agencies.
We may share personal information among our Group Companies in hard copy form or by electronic data, which they or we have collected directly or indirectly; types and purposes of use of personal information to be shared are listed under Sections 4 and 5 above. We will responsibly manage such personal information to be shared; incidentally, "Group Companies" shall mean consolidated subsidiaries and affiliated companies accounted for under the equity method, listed in our asset securities reports.
We may outsource all or part of operations to third parties including, but not limited to, marketing companies and IT service providers ("Subcontractors"), in which case we may disclose personal information to such Subcontractors in order to achieve the purposes of use set forth in the items of Section 5 above; such personal information disclosed to the Subcontractors will be used under our instruction and in line with the original purposes of use.
We may, in compliance with laws/ordinances, disclose personal information to law enforcement public agencies in response to requests that fall under such laws/ordinances, court orders or upon request of government agencies or law enforcement agencies including, but not limited to, requests from such government agencies and courts of countries where we conduct business.
6.2 We may relocate personal information to business entities in countries outside the European Economic Area ("EEA"), which do not appropriately protect personal information, in which case we will take measures such as entering into standard contractual clauses based on general data protection regulation (GDPR), to ensure appropriate levels of protection for personal information.
We take necessary and appropriate security management measures to prevent leakage, loss, damage, etc., of personal information and retained personal data. We also provide training and supervision for our employees in ensuring appropriate handling of personal information and retained personal data; when outsourcing all or part of the handling of personal information and retained personal data, we scrupulously select subcontractors as well as provide necessary and appropriate supervision for them.
In the event of any accident involving personal information and retained personal data leakage, loss, damage, etc., we will promptly take corrective measures and search for causes to prevent recurrences, placing utmost priority on preventing the damage from spreading. We will make information on such accidents available as much as necessary for you, related personnel and agencies, etc.
In order to handle personal information more rigorously, we have established personal information protection regulations based on the Privacy Policy compliant with JIS Q 15001.We operate a personal information protection management system after assessing theexternal environment.
We have implement the security control measures for handling of Personal Information in four points: organizational, personnel, physical and technological point. For details about safety management measures, please contact us.
(a) Right to object to our collecting, processing or using personal information;
(b) Right to have necessary information provided when we collect personal information;
(c) Right to access personal information;
(d) Right to request rectification of personal information;
(e) Right to request deletion of personal information;
(f) Right to request restriction of processing applicable to personal information;
(g) Right to request data portability of personal information;
(h) Right to withdraw consent; and
(i) Right to lodge complaints against supervisory authorities.
If you wish to exercise any of the rights set forth in this Section 10.2, please contact the robot home Inc. Personal Information Inquiries (refer to Section 14 below).
Customers living in California, USA, have the right to request specified information on our sharing of your personal information with any third party for direct marketing purposes; if you wish to exercise this right, address your request to the robot home Inc. Personal Information Inquiries (refer to Section 14 below).
Customers living in China acknowledge and agree that we may forward your personal information to any third party outside China.
Revision Date: April 1st, 2024
10-1, Ginza 6-chome, Chuo-ku, Tokyo, 104-0061
Daisaku Furuki, CEO
1-21-2 Shinkawa, Chuo-ku, Tokyo 104-0033
Print out and fill in an Application for Personal Information Inquiries with necessary information.
- Driver's license;
- Passport;
- Health insurance card; or
- Resident card.
a. Power of attorney that certifies your agent; and
b. Either a certificate of your seal impression on the power of attorney or a photocopy of your agent's identification document (Refer to C (2) i above).
Handling fee: 1,000 yen (including tax) per request;
Payment method: Include a postal money order or postage stamp in your required documents.
No handling fee required; however, if you fail to specify the personal information requested, you will need to request disclosure of the personal information we originally have, in which case please be advised in advance that you will need the handling fee for a disclosure request as specified in D (1) above.
We will send a response by "registered mail" to your address listed in the application.
It will take approximately 2 weeks to respond from receipt of all documents set forth in C above; however, please be advised that it may take longer due to unavoidable circumstances including mail service conditions.
(b) You have requested types of personal information not subject to Disclosure;
(c) You have not completed the specified documents;
(d) You have not paid the handling fee;
(e) Disclosure may risk your or any third party's life, health, properties or other rights/interests;
(f) It may significantly interfere with the smooth operation of our business;
(g) It is or may be illegal; or
(h) We deem it inappropriate due to other reasons.
