policy
cookie policy
cookie policy
cookie policy
robot home, Inc. and its subsidiaries (collectively, the “Company”) use cookies and other tracking technologies on the Company’s websites and apps (collectively, the “Websites”). This Cookie Policy explains the Company’s practices regarding the collection of information through cookies and other tracking technologies.
This Cookie Policy is based on the Japanese-language version as the original. In the event that any conflict or inconsistency exists between the Japanese version and this English-language Cookie Policy regarding content or interpretation, the Japanese-language version shall prevail.
This Cookie Policy is based on the Japanese-language version as the original. In the event that any conflict or inconsistency exists between the Japanese version and this English-language Cookie Policy regarding content or interpretation, the Japanese-language version shall prevail.
1. Scope of Application
This Cookie Policy applies to the use of cookies and other tracking technologies on the Company’s Websites.
The Websites may contain links or references to third-party websites. This Cookie Policy does not apply to those third-party websites; nor does it apply to websites operated by external service providers, including the site used to accept applications for the Company’s recruitment process.
The Websites to which this Cookie Policy applies are set out in the table below.
The Websites may contain links or references to third-party websites. This Cookie Policy does not apply to those third-party websites; nor does it apply to websites operated by external service providers, including the site used to accept applications for the Company’s recruitment process.
The Websites to which this Cookie Policy applies are set out in the table below.
No.
Website Name
Description
URL
(i)
robot home, Inc.
Corporate Website
Company information, business activities, investor relations, news and recruitment information
Company information, business activities, investor relations, news and recruitment information
(ii)
robot home
(Owner Services Website)
Introduction to the Company’s services for apartment management and asset management
Introduction to the Company’s services for apartment management and asset management
(iii)
Residence Kit for Owners
(Web Version)
Membership website for owners of the Company’s properties and other eligible persons (membership registration is subject to screening)
Membership website for owners of the Company’s properties and other eligible persons (membership registration is subject to screening)
(iv)
Income Club
Provision of information on real estate investment (columns, seminars, news and information on income-producing properties)
(v)
rh labo Inc.
Corporate Website
Company information, business activities and news
Company information, business activities and news
(vi)
rh warranty Inc.
Corporate Website
Company information and business activities
Company information and business activities
(vii)
IDC Inc.
Corporate Website
Company information, business activities, news and recruitment information
Company information, business activities, news and recruitment information
(viii)
Next Relation, Inc.
Corporate Website
Company information, business activities, news and recruitment information
Company information, business activities, news and recruitment information
(ix)
robot home
New Graduate Recruitment Website
Provision of information on new graduate recruitment
Provision of information on new graduate recruitment
2. Definition of Cookies and Other Tracking Technologies
Cookies (or similar tracking technologies designed for mobile devices) are small files of letters and numbers that are stored on your computer or mobile device when you access a website or application. Cookies work to make your experience browsing on websites as smooth as possible, and they remember your preferences so that you do not have to enter the same details again. In this Cookie Policy, the term “other tracking technologies” means web beacons, pixel tags, script tags and other methods by which information is transmitted from your device.
3. What Types of Cookies Does the Company Use?
The specific types of cookies served through the Websites and the purposes they perform are described in the table below. The external services and recipients to which information is transmitted by these cookies and other tracking technologies are set out in Section 4.
Types of Cookies
Purpose
Retention Period
Strictly necessary cookies
These cookies are required to save your session and to carry out other activities that are strictly necessary for the operation of the Websites, for example, in relation to logging into secure areas of the Websites.
Shortest: 2 hours
Longest: 7 days
Longest: 7 days
Performance cookies
These cookies collect information about usage of the Websites in order to improve their effectiveness. These cookies track information such as the number of visits, the average duration of visits, and the pages viewed.
Shortest: 1 minute
Longest: 400 days
Longest: 400 days
Functionality cookies
These cookies are used to deliver specific features or functions on the Websites. The most common use of functionality cookies is to remember preference settings or to store log-in details. For example, this saves you the trouble of entering your username every time you access a website.
As determined by the service provider.
Targeting cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. Certain targeting cookies may track you across different websites and will provide advertisements relevant to your interests. These cookies may also be used to prevent advertisements from being displayed repeatedly.
Shortest: same day
Longest: 400 days
Longest: 400 days
* The retention periods indicate the shortest and longest term for each category of cookies, limited to those the Company has been able to confirm.
4. External Services to Which Information Is Transmitted by Cookies and Other Tracking Technologies, Information Transmitted, and Purposes of Use
The external services through which information is transmitted by cookies and other tracking technologies on the Websites, the names and locations of the recipients of that information, the information transmitted, and the purposes of use by the Company and the recipients are as set out in the table below. For the purpose of providing information to users, this Cookie Policy describes external transmissions, including those from websites that are not subject to Article 27-12 of the Telecommunications Business Act. External services that only deliver static resources such as web fonts, icon fonts and JavaScript libraries are not listed in the table below, because the information transmitted is limited to that necessary to display the screen properly and falls under Article 27-12, Item 1 of the Telecommunications Business Act and Article 22-2-30, Item 1 of the Regulations for Enforcement thereof, and therefore no notification or public announcement is required.
* The numbers in the “Websites Where the Service is Used” column refer to the Websites of the Company set out in Section 1 (Scope of Application) above: (i) Corporate; (ii) Owner Services; (iii) kit Members Site; (iv) Income Club; (v) rh labo; (vi) rh warranty; (vii) IDC; (viii) Next Relation; and (ix) New Graduate Recruitment.
* The numbers in the “Websites Where the Service is Used” column refer to the Websites of the Company set out in Section 1 (Scope of Application) above: (i) Corporate; (ii) Owner Services; (iii) kit Members Site; (iv) Income Club; (v) rh labo; (vi) rh warranty; (vii) IDC; (viii) Next Relation; and (ix) New Graduate Recruitment.
4.1 Analytics
External Service Used
Name of Recipient (Location) and Privacy Policy
Principal Information Transmitted
Purpose of Use by the Company
Websites Where the Service is Used
Google Analytics
Google LLC (United States)
https://policies.google.com/privacy
https://policies.google.com/privacy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on actions taken on the Websites
To analyze how the Websites are used
(i) (iii) (iv) (v) (vi) (vii) (viii) (ix)
Universal Analytics
Google LLC (United States)
https://policies.google.com/privacy
https://policies.google.com/privacy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on actions taken on the Websites
To analyze how the Websites are used
(iv) (vii)
Microsoft Clarity
Microsoft Corporation (United States)
https://www.microsoft.com/en-us/privacy/privacystatement
https://www.microsoft.com/en-us/privacy/privacystatement
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on actions taken on the Websites
To analyze how the Websites are used
(i) (iii)
Mouseflow
Mouseflow ApS (Denmark)
https://mouseflow.com/legal/privacy-policy/
https://mouseflow.com/legal/privacy-policy/
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To analyze how the Websites are used
(v)
Ptengine
Ptmind Co., Ltd. (Japan)
https://www.ptengine.jp/privacy-policy/
https://www.ptengine.jp/privacy-policy/
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To analyze how the Websites are used
(v)
User Heat
User Local, Inc. (Japan)
https://www.userlocal.jp/privacy/
https://www.userlocal.jp/privacy/
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To analyze how the Websites are used
(v)
* The purpose of use by the recipient is, in each case, to provide, maintain and improve each recipient’s own services.
4.2 Advertising and Marketing
External Service Used
Name of Recipient (Location) and Privacy Policy
Principal Information Transmitted
Purpose of Use by the Company
Websites Where the Service is Used
Google Ads
Google LLC (United States)
https://policies.google.com/privacy
https://policies.google.com/privacy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on ad impressions, clicks and conversions (such as inquiries and membership registrations)
To deliver advertisements and measure their effectiveness
(i) (iii) (iv) (viii)
LINE Yahoo Ads (formerly LINE Ads and Yahoo! Ads)
LY Corporation (Japan)
https://www.lycorp.co.jp/en/company/privacypolicy/
https://www.lycorp.co.jp/en/company/privacypolicy/
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on ad impressions, clicks and conversions (such as inquiries and membership registrations)
To deliver advertisements and measure their effectiveness
(i) (iv) (v)
Meta Ads (Meta Pixel)
Meta Platforms, Inc. (United States)
https://www.facebook.com/privacy/policy/
https://www.facebook.com/privacy/policy/
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on ad impressions, clicks and conversions (such as inquiries and membership registrations)
To deliver advertisements and measure their effectiveness
(i) (iii) (viii)
LinkedIn Insight Tag
LinkedIn Corporation (United States)
https://www.linkedin.com/legal/privacy-policy
https://www.linkedin.com/legal/privacy-policy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on ad impressions, clicks and conversions (such as inquiries and membership registrations)
To deliver advertisements and to analyze how the Websites are used
(i)
* The purpose of use by the recipient is, in each case, to combine and analyze the information with information obtained from sources other than the Company, and to use it to deliver and optimize advertising in each recipient’s services.
4.3 Inquiry Management
External Service Used
Name of Recipient (Location) and Privacy Policy
Principal Information Transmitted
Purpose of Use by the Company
Websites Where the Service is Used
HubSpot
HubSpot, Inc. (United States)
https://legal.hubspot.com/privacy-policy
https://legal.hubspot.com/privacy-policy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information you enter in the Company’s inquiry forms
To manage inquiries and to analyze how the Websites are used
(i) (ii) (iii)
Zoho Marketing Automation
Zoho Japan Corporation (Japan; the information may be handled in a data center located in the United States.)
https://www.zoho.co.jp/privacy/
https://www.zoho.co.jp/privacy/
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To manage inquiries and for marketing
(v)
Marketing Cloud Account Engagement (formerly Pardot)
Salesforce, Inc. (United States; the contracting entity in Japan is Salesforce Japan Co., Ltd.)
https://www.salesforce.com/company/legal/privacy/
https://www.salesforce.com/company/legal/privacy/
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To manage inquiries and for marketing
(vii)
* The purpose of use by the recipient is, in each case, to provide, maintain and improve each recipient’s own services.
4.4 Tag Management and Relay
External Service Used
Name of Recipient (Location) and Privacy Policy
Principal Information Transmitted
Purpose of Use by the Company
Websites Where the Service is Used
Google Tag Manager
Google LLC (United States)
https://policies.google.com/privacy
https://policies.google.com/privacy
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To manage the tags installed by the Company
(i) (iii) (iv) (v) (vi) (vii) (viii) (ix)
Stape (server-side tagging)
Stape, Inc. (United States)
https://stape.io/privacy-notice
https://stape.io/privacy-notice
IP address, browser and OS information, URL of the page viewed, referrer URL, and date and time of access
To relay the tags installed by the Company
(i) (iii)
* The purpose of use by the recipient is, in each case, to provide each recipient’s own services.
4.5 Other
External Service Used
Name of Recipient (Location) and Privacy Policy
Principal Information Transmitted
Purpose of Use by the Company
Websites Where the Service is Used
YouTube (video playback)
Google LLC (United States)
https://policies.google.com/privacy
https://policies.google.com/privacy
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, identifiers stored in cookies, and information on video playback
To play videos
(v)
WizLabo Library (formerly XJ-Storage; delivery of investor relations materials)
TAKARA PRINTING CO., LTD. (Japan)
https://www.takara-print.co.jp/privacy/
https://www.takara-print.co.jp/privacy/
IP address, browser and OS information, URL of the page viewed, referrer URL, date and time of access, and identifiers stored in cookies
To deliver investor relations materials
(i)
* The purpose of use by the recipient is: for YouTube, to provide, maintain and improve Google LLC’s own services; and for WizLabo Library, to provide TAKARA PRINTING CO., LTD.’s own services.
For the Company’s handling of personal data provided to third parties located in foreign countries, please refer to Sections 6 (Sharing with Third Parties) and 7 (Safety Management Measures) of the Company’s Privacy Policy (https://corp.robothome.jp/en/privacy_policy).
For the Company’s handling of personal data provided to third parties located in foreign countries, please refer to Sections 6 (Sharing with Third Parties) and 7 (Safety Management Measures) of the Company’s Privacy Policy (https://corp.robothome.jp/en/privacy_policy).
5. Provision of Personal-Related Information to Third Parties
The Company may permit third parties to acquire information on the Websites through targeting cookies or other means. In cases where it is anticipated that such a third party will acquire personally referable information as personal data, the Company does so only after confirming in advance, pursuant to Article 31, Paragraph 1, Item 1 of Japan’s Act on the Protection of Personal Information, that the third party has obtained the consent of the individual.
6. Your Choices Regarding Cookies
6.1 Managing Cookies Through Your Browser Settings
You may manage cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Websites. To manage cookies, please refer to the relevant settings within your browser. Detailed information on how to manage cookies in commonly used browsers is available as follows:
• Google Chrome (desktop) - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop
• Mozilla Firefox - https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Microsoft Edge - https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
• Safari (Mac) - https://support.apple.com/guide/safari/sfri11471/mac
• Google Chrome (Android) - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid
• Safari (iPhone) - https://support.apple.com/en-us/105082
• Safari (iPad) - https://support.apple.com/guide/ipad/ipad0bb843d8/ipados
• Google Chrome (desktop) - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop
• Mozilla Firefox - https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Microsoft Edge - https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
• Safari (Mac) - https://support.apple.com/guide/safari/sfri11471/mac
• Google Chrome (Android) - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid
• Safari (iPhone) - https://support.apple.com/en-us/105082
• Safari (iPad) - https://support.apple.com/guide/ipad/ipad0bb843d8/ipados
6.2 Opting Out of Third-Party Cookies
Third-party service providers that the Company engages (including advertisement distribution companies) may place their own cookies on your computer or mobile device when you use the Websites. These cookies provide information to those third parties about your browsing habits. Some also help to serve you with advertisements that are more relevant to you. If you wish to opt out, please visit the opt-out page of each third party listed below.
• Google - https://support.google.com/ads/answer/2662922
• Yahoo! (LY Corporation) - https://btoptout.yahoo.co.jp/optout/preferences.html
• Meta (Facebook and Instagram) - https://www.facebook.com/help/247395082112892
• Digital Advertising Alliance - https://www.aboutads.info/choices/
Please note that, with respect to external services that do not set cookies on the Websites (those listed in Section 4 to which information is transmitted through the loading of script tags or the like), the transmission of information cannot be stopped by your browser’s cookie settings. For more details on those services, please refer to the privacy policy of each company set out in Section 4.
• Google - https://support.google.com/ads/answer/2662922
• Yahoo! (LY Corporation) - https://btoptout.yahoo.co.jp/optout/preferences.html
• Meta (Facebook and Instagram) - https://www.facebook.com/help/247395082112892
• Digital Advertising Alliance - https://www.aboutads.info/choices/
Please note that, with respect to external services that do not set cookies on the Websites (those listed in Section 4 to which information is transmitted through the loading of script tags or the like), the transmission of information cannot be stopped by your browser’s cookie settings. For more details on those services, please refer to the privacy policy of each company set out in Section 4.
7. Amendments to This Cookie Policy
The Company may amend this Cookie Policy from time to time, and shall notify you of any changes by posting the new Cookie Policy on the Websites. Please check this Cookie Policy regularly to ensure you are aware of the most recent version.
8. Inquiries
If you have any questions or other inquiries about this Cookie Policy, please contact the robot home, Inc. Personal Information Inquiry Desk (please refer to Section 14 (Inquiries) of the Company’s Privacy Policy).
Supplementary Provisions
Version 8 - September 1, 2026 Amended
Version 8 - September 1, 2026 Amended
robot home, Inc.
6-10-1 Ginza, Chuo-ku, Tokyo, Japan
Daisaku Furuki, Representative Director and CEO
6-10-1 Ginza, Chuo-ku, Tokyo, Japan
Daisaku Furuki, Representative Director and CEO