robot home, Inc. and its subsidiaries (collectively, the “Company”), as a real estate technology enterprise, provide services utilizing artificial intelligence (“AI”) (the “AI Services”) to support the asset building and investment decisions of property owners.
These AI Service Terms of Use (these “Terms”) set forth the terms and conditions specific to the AI Services. The Company’s terms of use for each service (the “General Terms”) shall form an integral part of these Terms, and the General Terms shall apply to matters not provided for herein. In the event of any conflict between the two, these Terms shall prevail.
The Company shall operate the AI Services in compliance with Japan’s Act on the Protection of Personal Information (the “APPI”), Real Estate Brokerage Act, Financial Instruments and Exchange Act, and other applicable laws and regulations, as well as the AI Business Operators Guidelines and other AI-related guidelines published by relevant governmental authorities, and shall be guided by the principles of transparency, safety, and human-centricity. These Terms are based on the Japanese-language version as the original. In the event that any conflict or inconsistency exists between the Japanese version and this English-language version of these Terms regarding content or interpretation, the Japanese-language version shall prevail.

(1) “Input Data” means data transmitted, entered, or referenced by users in the course of using the AI Services.
(2) “Output Data” means information generated or displayed as a result of users operating the AI Services based on Input Data.
(3) “Usage Quota” means the available volume of AI Services usage allocated per subscription plan.

(1) The AI Services shall be provided to users designated by the Company as AI Services users.
(2) In the event that a Usage Quota is exceeded, the Company may implement measures such as speed restrictions or temporary suspension.
(3) The AI Services are provided for users located within Japan. Users who use the AI Services from outside Japan shall be responsible for complying with the laws and regulations of the relevant country or region, and shall not use the AI Services if such use is prohibited or restricted by such laws and regulations.
(4) The AI Services are provided for persons aged 18 years or older. Persons under the age of 18 must not use the AI Services.

All Output Data of the AI Services is intended solely as reference information to assist or support the final judgment of users and does not act as a substitute for user judgment.

The AI Services to which these Terms apply are categorized as follows:

All Output Data of the AI services is to be used solely for reference purposes. Users should not rely on such Output Data as the sole basis for making important decisions. Financing assessments and sale valuations do not constitute formal financing examinations by financial institutions or valuations under the Real Estate Brokerage Act.
Output Data of the AI Services is premised on verification and correction of its appropriateness by the user. The Company shall endeavor to clearly explain the functions, performance limitations, methods of use, and the material risks of AI, to the extent reasonably foreseeable.

In interactive services such as Investment Consultation (AI Asset Manager), the fact that responses are generated by AI shall be clearly indicated on the screen. AI responses may contain errors, and users shall be advised to consult specialists or public authorities, particularly with respect to matters involving material interests of consumers.

In the Property Recommendation service, the Company analyzes customer attributes and app activity logs to generate recommendations (profiling).

The Company collects logs of prompts, chats, SMS messages, telephone calls, and similar communications entered by users in connection with the AI Services, and monitors such communications based on predefined keywords and context for the presence of high-risk consultation matters involving material interests of consumers (financing, taxation, legal matters, etc.). In cases where such matters are detected, the Company shall escalate to human operators or specialist staff as necessary.
Such monitoring shall be conducted solely for the purpose of protecting the material interests of consumers and ensuring the quality of the AI Services, and the Company shall not use the collected logs for any purpose other than the foregoing.

(1) Copyright and other intellectual property rights pertaining to Input Data shall be retained by the user or by third parties who have granted the user a license to use intellectual property.
(2) Copyright and other intellectual property rights pertaining to Output Data shall vest in the user, excluding rights previously held by the Company or third parties.
(3) Users shall acknowledge in advance that identical or similar Output Data may be generated for other users.

(1) The Company shall treat Input Data and Output Data (collectively, the “Data”) as confidential information of the user.
(2) The Company shall not use the Data for machine learning or retraining of AI models under any circumstances. The Company shall also take appropriate measures, such as configuring opt-out settings or entering into an enterprise agreement, to prevent providers of AI platform services from using the Data for training or improving AI models.

(1) In providing the Services, the Company utilizes services provided by third parties.
(2) Users shall consent to the Company transmitting the Data to third-party service providers to the extent necessary for providing the AI Services.

(1) The handling of users’ personal information shall be governed by the Company’s Privacy Policy (the “Privacy Policy”) and AI Privacy Policy (the “AI Privacy Policy”).
(2) Users shall not input sensitive personal information into the AI Services.
(3) The AI Services operate through service providers located in foreign countries, and users’ personal information may be provided to such providers. The Company shall provide users’ personal information to such providers only after confirming that such providers have established a system conforming to the standards prescribed in Article 28 of the APPI and the rules thereunder, and after implementing measures necessary to ensure the continued implementation of the equivalent measures by such provider. Information regarding such measures shall be provided upon request to the inquiry desk.

Users shall not engage in any of the following conduct in connection with the use of the AI Services:
(1) Inputting commands intended to circumvent system prompts or safety mechanisms, or any other conduct that may induce malfunctioning;
(2) Automated access through scripts, bots, or similar tools, or conduct that places an unreasonable load on the system;
(3) Inputting personal information of third parties without the consent of the individuals concerned;
(4) Inputting personal information of persons under 18 years of age or personal information of third parties for which the user has no disclosure authority;
(5) Inputting data for which the user has no lawful right of use, or data that infringes upon the intellectual property rights or other rights of third parties;
(6) Inputting trade secrets without the consent of the rights holder;
(7) Intentionally inputting false, inaccurate, or misleading information to cause the generation of Output Data;
(8) Inputting discriminatory or bias-promoting data, or data that is significantly lacking in fairness, with the intent to generate inappropriate output;
(9) Generating or disseminating content that constitutes a violation of the laws or regulations, a violation of public order and morals, or an infringement of rights (including, without limitation, infringement of intellectual property rights, image rights, publicity rights, the right to reputation, and other personality rights);
(10) Generating content that constitutes discrimination, defamation, or insult;
(11) Using the AI Services or Output Data to develop competing products or for AI model training;
(12) Engaging in exaggerated advertising or promotion regarding the performance of the AI Services without reasonable grounds;
(13) Using Output Data as official documents without performing verification and validation of the content;
(14) Reverse engineering, decompiling, or disassembling the AI Services; accessing non-public APIs, or unauthorized access to, acquisition of, alteration of, or damage to training datasets, source code, RAG databases, or similar resources;
(15) Any other act that violates the laws or regulations, or is contrary to public order and morals; and
(16) Any other act that is reasonably determined to impede the proper use of the AI Services in light of the purposes of these Terms.

Generative AI is based on probabilistic models, and hallucination phenomena may occur in which information contrary to the facts is output. The Company does not guarantee the Output Data’s accuracy, completeness, reliability, currency, or fitness for a particular purpose.

All Output Data of the AI Services constitutes reference information and cannot be used as a substitute for any formal act under applicable laws and regulations. The principal categories of Output Data, the formal acts that such Output Data does not constitute, and the specialists or institutions that users should consult separately are as set forth in the following table:

Users bear the duty to verify and validate the content of the Output Data on their own before utilizing the same for actual decision-making. Users are advised to consult the resources indicated in the preceding section as necessary.

Even where damage is incurred by users or third parties arising from the use of the AI Services or the use of Output Data, the Company shall be liable only within the scope of ordinary damages, except in cases of willful misconduct or gross negligence on the part of the Company, and shall not be liable for damage arising from special circumstances (including lost profits).
Notwithstanding the preceding paragraph, the limitation of liability under this Section shall not apply to damage arising from the Company’s willful misconduct or gross negligence.

The Company shall retain input/output logs, determination results, and review records of the AI Services for the period necessary for providing the AI Services, performing quality management, preventing unauthorized use, responding to inquiries, and ensuring traceability, and in principle for a period of one year. The handling of personal information contained in logs shall be governed by Section 3 (Handling of Personal Information) of the AI Privacy Policy.

(1) The Company may modify or add to the content of the AI Services at any time. The Company shall notify users in advance in the event of any material modifications.
(2) The Company may temporarily suspend the provision of the AI Services in the event of system maintenance, natural disaster, failure of third-party services, or other unavoidable circumstances.
(3) In the event that the Company will terminate all or part of the AI Services, the Company shall notify users thereof no later than thirty (30) days prior to such termination.

The Company may amend these Terms without requiring the individual consent of users in the case where such amendment is consistent with the general interests of users, or where such amendment does not contravene the purpose of the contract and is reasonable, in response to amendments to applicable laws and regulations, changes in AI Services specifications, or other relevant factors.
In such cases, the Company shall determine the effective date of the amendments and publicize the fact that these Terms will be amended, the content of the amended Terms, and the effective date thereof, by publishing the same on the Company’s website or through other appropriate means.

(1) These Terms shall be governed by and construed in accordance with the laws of Japan.
(2) The Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes arising in connection with these Terms.

Any questions, complaints, or comments regarding these Terms, or requests for the exercise of rights relating to personal information, should be directed to the Company through the inquiry desk set forth in Section 14 (Inquiries) of the Privacy Policy (https://corp.robothome.jp/en/privacy_policy).